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Basic Troubleshooting 2-7
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The Dell Diagnostics (included with the system) contains tests that aid in
troubleshooting all major components of the computer system.
To start the Dell Diagnostics, turn off the system, insert a diagnostics diskette
into drive A, and then turn on the system.
Starting the diagnostics causes the Dell logo screen to appear on the monitor
screen, followed by a message indicating that the diagnostics is loading.
Before the diagnostics loads, a program tests the portion of main memory
(RAM) required for loading the diagnostics. If a RAM error is detected, a mes-
sage appears on the screen telling you which DIMM has failed.
If no errors are found in RAM, the diagnostics loads and the Diagnostics Menu
appears. This menu lets you choose the following options or exit to the
MS-DOS
®
prompt:
Run Quick Tests — Runs selected tests from all test groups to quickly
locate a failure or to indicate where further testing is needed to isolate a
failure
Run All Tests — Runs all tests for a thorough test of the system
Run Specific Tests — Tests a particular area or subsystem
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If none of the troubleshooting procedures in this chapter or the tests in the
Dell Diagnostics reveals the source of the problem or leads to the proper
troubleshooting steps for determining the source of the problem, call Dell for
technical assistance. For instructions, see the chapter titled “Getting Help” in
the
Diagnostics and Troubleshooting Guide.