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4 Contents
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 26
If the screen is difficult to read . . . . . . . . . . . . . . . . . 27
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 28
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29
If you cannot print to a parallel port printer
. . . . . . . . . . 29
If you cannot print to a USB printer . . . . . . . . . . . . . . 30
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 31
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 32
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 35
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 35
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 35
If you cannot play a music CD or install a program from a CD
. 36
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 37
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 37
If you have a hard drive problem
. . . . . . . . . . . . . . . . 38
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 38
Microsoft
®
Windows
®
Error Messages . . . . . . . . . . . . . . 39
General Program Problems . . . . . . . . . . . . . . . . . . . . 40
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 40
A program stops responding
. . . . . . . . . . . . . . . . . . 40
A program error causes the system to lock up
. . . . . . . . . 41
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 41
A program is designed for an earlier Windows operating system 41
Internet Connection Problems . . . . . . . . . . . . . . . . . . 42
If you have a problem with your Internet connection
. . . . . . 42
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 43
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 43
2H930bk1.book Page 4 Tuesday, November 20, 2001 5:02 PM