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Solving Problems 43
E-Mail Problems
Resolving Other Technical Problems
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
PROVIDER— Contact an Internet service provider to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet
service provider for assistance.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet
service provider for assistance.
GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.
E-MAIL DELL— Go to http://support.dell.com, and then click E-Mail Dell in
the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours. See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.
CALL DELL— If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 100). See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.
2H930bk1.book Page 43 Tuesday, November 20, 2001 5:02 PM