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40 Solving Problems
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General Program Problems
A program crashes
A program stops responding
A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.
Windows Me and Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove (click Change/Remove in Windows 2000) and follow the
prompts on the screen.
5 See the program documentation for installation instructions.
SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers
maintain websites with information that may help you to solve the problem.
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 In Windows XP and Windows 2000, click the Applications tab, and then
select the program that is no longer responding. In Windows Me, just select
the program that is no longer responding.
3 Click the End Task button.
2H930bk1.book Page 40 Tuesday, November 20, 2001 5:02 PM