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Warranty, Return Policy, and Year 2000 Statement of Compliance E-1
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Dell Computer Corporation (Dell) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware products it manufactures will be
free from defects in materials and workmanship. The warranty term is three years
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty. Other-
wise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by
Dell, usage not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by Dell.
This warranty does not cover any items that are in one or more of the following cate-
gories: software; external devices (except as specifically noted); accessories or parts
added to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dells system integration department; accessories or
parts that are not installed in the Dell factory; or DellWare
®
products. Monitors, key-
boards, and mice that are Dell-branded or that are included on Dells standard price list
are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this warranty.
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During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dells facility. To
request warranty service, you must call Dells Customer Technical Support within the
warranty period. Refer to the chapter titled Getting Help in your systems
trouble-
shooting documentation or, for some systems, the section titled Contacting Dell in
your systems online guide to find the appropriate telephone number for obtaining
customer assistance. If warranty service is required, Dell will issue a Return Material
3502Ebk0.book Page 1 Friday, November 13, 1998 10:00 AM