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Warranty, Return Policy, and Year 2000 Statement of Compliance E-3
DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURIS-
DICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITA-
TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dells limited three-year warranty only. For provisions of any
service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dells Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Materials Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
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If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them to
Dell within 14 days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and handling
charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for
the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the chapter titled "Getting Help" in your system's trou-
bleshooting documentation or, for some systems, the section titled "Contacting Dell"
in your system's online guide to find the appropriate telephone number for obtaining
customer assistance. To expedite the processing of your refund or credit, Dell
expects you to return the products to Dell in their original packaging within five days
of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage
3502Ebk0.book Page 3 Friday, November 13, 1998 10:00 AM