Filter
Top Products
Appendix 183
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tools" on page 75 for information and procedures
that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 80 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 187.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 184 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 188.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 183.
NOTE: Some of the following services are not always available in all locations outside
the continental U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
book.book Page 183 Friday, April 4, 2008 12:10 PM