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60 Solving Problems
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
All Programs
Accessories
Program Compatibility Wizard
Next
.
2
Follow the instructions on the screen.
Windows Vista
®
:
Use the Program Compatibility Wizard to configure an operating environment
similar to earlier versions of Windows. This may improve the performance of
programs designed for earlier versions of Windows.
1
Click
Start
, point to
Control Panel
Programs
Programs and features.
2
Under
Programs and features
click
Use an older program with this version of
windows
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
book.book Page 60 Friday, April 4, 2008 12:10 PM