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Contents 5
3 Solving Problems . . . . . . . . . . . . . . . . . . 51
Troubleshooting Tips . . . . . . . . . . . . . . . . . . 51
Battery Problems
. . . . . . . . . . . . . . . . . . . . 51
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 52
CD and DVD drive problems
. . . . . . . . . . . . 53
Hard drive problems
. . . . . . . . . . . . . . . . 54
E-Mail, Modem, and Internet Problems
. . . . . . . . 54
Error Messages
. . . . . . . . . . . . . . . . . . . . . 56
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 58
Lockups and Software Problems
. . . . . . . . . . . . 58
The computer does not start up
. . . . . . . . . . 58
The computer stops responding
. . . . . . . . . . 59
A program stops responding
. . . . . . . . . . . . 59
A program crashes repeatedly
. . . . . . . . . . 59
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 60
A solid blue screen appears
. . . . . . . . . . . . 60
Other software problems
. . . . . . . . . . . . . 61
Media Card Reader Problems
. . . . . . . . . . . . . . 62
Memory Problems
. . . . . . . . . . . . . . . . . . . . 63
Mouse Problems
. . . . . . . . . . . . . . . . . . . . 64
Network Problems
. . . . . . . . . . . . . . . . . . . 65
Power Problems
. . . . . . . . . . . . . . . . . . . . . 66
Printer Problems
. . . . . . . . . . . . . . . . . . . . 67
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 69
book.book Page 5 Friday, April 4, 2008 12:10 PM