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Solving Problems 55
CHECK THE TELEPHONE LINE CONNECTION —
C
HECK THE TELEPHONE JACK —
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
U
SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —
Windows
®
XP:
Click Start All Programs Modem Helper.
Windows Vista
®
:
Click
Start
, point to All Programs, and then click Modem Helper.
NOTE: Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
book.book Page 55 Friday, April 4, 2008 12:10 PM