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Chapter 5 Printer Commands
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410 Operators Manual 71
APPENDIX A: WARRANTY AND REPAIR PROCEDURES
LIMITED WARRANTY
Microcom Corporation printers, excluding thermal print heads which are warranted separately
below, are warranted against defects in material and workmanship for twelve (12) months from
the date of original shipment by Microcom Corporation. This warranty does not cover normal
wear and tear and shall be null and void if the printer is modified, improperly installed or used,
damaged by accident or neglect, or in the event any parts are improperly installed or replaced by
the user.
The thermal print head is covered by a limited warranty of three (3) months or 500,00 linear
inches to be free from defects in material and workmanship. The length of media run through the
printer may be verified using the printer’s internal statistical counter. Although the user is not
required to purchase Microcom Corporation brand supplies, to the extent it is determined that the
use of other supplies (such as non-approved label stock, ribbons, and cleaning solutions) shall
have caused any defects in the thermal print head for which the warranty claim has been made,
the user shall be responsible for Microcom Corporation’s customary charges for labor and
materials to repair such defects.
MICROCOM CORPORATION’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO
FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS
FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE WARRANTY
PERIOD.
Except for the express warranties stated, Microcom Corporation disclaims all warranties on
products, including all implied warranties of merchantability and fitness for a particular purpose.
The stated warranties and remedies are in lieu of all other warranties, obligations or liabilities on
the part of Microcom Corporation for any damages, including, but not limited to, special, indirect,
or consequential damages arising out of or in conjunction with the sale, use, or performance of
the products.
MICROCOM CORPORATION SHALL NOT, UNDER ANY CIRCUMSTANCES WHATSOEVER,
BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOST PROFITS, DIMINUTION OF
GOODWILL OR ANY OTHER SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER
WITH RESPECT TO ANY CLAIM HEREUNDER. IN ADDITION, MICROCOM CORPORATION’S
LIABILITY FOR WARRANTY CLAIMS SHALL NOT, IN ANY EVENT, EXCEED THE INVOICE
PRICE OF THE PRODUCT CLAIMED TO BE DEFECTIVE, NOR SHALL MICROCOM
CORPORATION BE LIABLE FOR DELAYS IN REPLACEMENT OR REPAIR OF PRODUCTS.