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Printer Commands Chapter 5
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410 Operators Manual72
RETURN MATERIAL AUTHORIZATION (RMA) PROCEDURE
A Return Material Authorization (RMA) number must be obtained prior to the return of printers
and/or materials the Microcom Corporation Service Department. The purpose of the RMA
number is to provide effective tracking and control of returned printers and/or materials.
Microcom Corporation will not be responsible or accountable for printers and/or
materials returned without proper authorization.
Shipping Charges:
The return of printers and/or materials returned to Microcom Corporation for repair should be
returned freight and insurance prepaid. Microcom Corporation will pay the return shipping
charges (standard ground service) on all warranty repairs, expedited services will be paid at
customer expense. The return of non-warranty repair printers and/or materials will be shipped by
a shipping carrier and service determined by the customer.
Receiving a Return Material Authorization (RMA) Number:
1. To receive an RMA number, either complete the online RMA request form located on the world
wide web (http://www.microcomcorp.com) or contact the Microcom Corporation Service
Department and provide the representative with the following information.
- Company Name
- Contact name and phone number.
- Model number
- Serial number
- A detailed description of the problem
- Service Selection (1 Day, 3 Day ,5 Day or Standard turnaround)
- Purchase Order number
2. The shipping label should contain the following information:
Microcom Corporation
Attn: Service Dept. RMA# <place number here >
8333A Green Meadows Dr. N.
Westerville, OH 43081 USA
3. Return the defective item(s) for repair to the above listed address, freight and insurance
prepaid.
4. Upon receipt of an RMA number, the customer contact will be notified by a Microcom
Corporation representative regarding repair charges, at which time the ship method will be
determined. Items returned for repair with inadequate packaging material will be
returned to the customer in Microcom Corporation approved packaging at the customers
expense.