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6
Troubleshooting and Maintenance
6-3
Dove
Rev. C
A5 size chap6.mif
10/28/98 Pass 0
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Problems and Solutions
Most printer problems have simple solutions. Look through this
section to find the kind of problem you have, then try the
recommended solutions in the order they are presented until your
problem is solved.
Note:
If the problem remains after you work through the suggestions in this
section, contact your dealer for assistance.
Paper jams
Note:
The following steps describe how to remove paper when it is jammed in
the manner shown. Other types of paper jams are described later in the
chapter.
Preventing paper feed and paper jam problems
If you have frequentl paper feed or paper jam problems, use this
check list of corrective measures:
❏ Use a higher-quality paper that is not too thin or rough.
❏ Fan the stack of paper or media and then tap its edges to align
it before you load it.
❏ Be sure that you do not load too much paper in the tray.
❏ Be sure to adjust the paper guides so that the paper feeds
freely.
❏ Never let more than 250 (or 40, if you use the optional face up
tray) sheets accumulate on the paper support.
The printer stops and an error message is shown