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Most printer problems have simple solutions.
First, you should check the operation of your printer using the
self test, as described in Chapter 1. If the self test works
properly, the problem probably lies in the computer, software,
or interface cable. If the self test does not work, contact your
dealer or qualified service person for assistance.
Note:
If you are an experienced user or a programmer, you can print a
hexadecimal dump to isolate communication problems between the
printer and computer. To print a hex dump, turn off the printer. Next,
hold down the LF/FF and Load/Eject buttons while you turn on the
printer. Then send data from your computer. The printer prints all the
codes it receives in hexadecimal format.
Power Supply
This section explains solutions for problems related to the
power supply.
Power is not being supplied
The lights on the control panel do not light up.
If your power cord is not permanently attached to the printer,
check that the power cord is properly plugged into the printer.
Check that the power cord is properly plugged into the
electrical outlet.
If the electrical outlet is controlled by an outside switch or
automatic timer, use a different outlet.
Plug another electrical device, such as a lamp, into the outlet
to determine whether the outlet is operating properly.
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Sunflower-P
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A5 size Chapter 6
01/09/96 pass 1
6-2
Troubleshooting