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7 Troubleshooting
Q 001: The remote mouse doesn’t work or is not synchronized.
A 001: Make sure the mouse settings on the device match the mouse model. There are some
circumstances where the mouse synchronization process could behave incorrectly, refer to
Section 5.5.1 for more details.
Q 002: The video quality is bad or the picture is grainy.
A 002: Try to correct the brightness and contrast settings (see Section 6.4.3) until the picture
improves. Use the auto adjustment feature to correct a flickering video.
Q 003: Can’t log into the freeView IP 100.
A 003: Verify the username and password. Be default, the user ”super” has the password ”pass”.
Also, ensure that the web browser is configured to accept cookies.
Q 004: The Remote Console window can’t connect to the host.
A 004: A firewall may be preventing access to the Remote Console. Make sure that TCP port
numbers 80 or 443 are open for incoming TCP connection establishments.
Q 005: No connection can be established to the freeView IP 100.
A 005: Check whether the network connection is working (ping the IP address of device). If not,
check the network hardware and check if the device is powered on. Check whether the IP
address of the device and all other IP related settings are correct. Check that there isn’t an IP
conflict on the network (multiple devices using the same IP address). Verify that all of the IP
infrastructure of your LAN, like routers etc., is correctly configured.
Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system
and not transmitted to the host.
A 006: A ’Hot-key’ needs to be defined for special key combinations. See Section 5.5.1 for more
details.
Q 007: The web interface of the device looks abnormal.
A 007: Ensure the web browser cache settings are correct. Particularly, check that the cache
settings are not set to ”Never check for newer pages”. Otherwise, the device interface may be
loaded from the browser cache and not from the device.
Q 008: Windows XP doesn’t awake from standby mode.
A 008: This is likely a Windows XP problem. Try not to move the mouse when XP goes into
standby mode.
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