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• Ink cartridge is not installed in the imprinter properly. Please check the installation and try
again.
Cause: The imprinter (Endorser) has no ink cartridge or the ink cartridge may
be mounted improperly.
User response: Check that the ink cartridge of the imprinter is mounted properly and
scan again.
• Imprinting position is set out of paper. Please check the imprinting position and try again.
Cause: Printing is not available because the printing part is outside the paper
width.
User response: Adjust the imprinter so that the printing part is settled within the paper
width.
• A Hardware Alarm is detected in the Imprinter or Endorser option.
Cause: Failure on Imprinter or Endorser.
User response:
Please check if the Imprinter or the Endorser is installed completely.
If the error occurs after checking the Imprinter or the Endorser, please
contact the retail store where the product was purchased or the nearest
service center.
• The Multifeed is detected.
Cause: The papers are scanned with multifeeding. (One paper stuck to
another)
User response: Remove the papers stopped by multifeeding, and reset them.
• Insufficient memory.
Cause: There is not enough memory for tasks such as scanning and image
processing. It is likely that a program is consuming a lot of GDI
memory and/or there are too many applications and device drivers
running in the background.
User response:
・ Lower the resolution.
・ Don’t use the following image processing settings: Automatic Page
Size Detection Priority=4, Dropout Color=”None” and Image
Rotation.
・ Don't compress the file when saving it.
・ Change the PC memory's caching mode.
・ Increase virtual memory.