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8.2 Maintenance Service
This section explains briefly how you can help us to provide you with high-quality maintenance
service.
Since it is practically impossible for the Fujitsu service staff to be aware of every detail of your
daily scanning operation, please understand that our staff may sometimes be unable to answer
your question immediately. To help us in our effort to provide you with the best maintenance
service possible, we ask you to kindly write down the following items (as many as possible):
• Serial number, version, and date, etc., of this product
• Name and product number of the image scanner being used
• The options installed on the image scanner being used
• Manufacturer, product name, and type number of the computer being used
• Manufacturer and version of the Windows
®
OS (whether Windows
®
has been updated)
• Name and version of the display driver
• Name and version of the printer driver
• Resolution (1024 x 768), number of colors, and number of dots (or points) of the screen
• Product name of the SCSI adapter, and name and version of the SCSI driver ( in case of
the SCSI connection)
• Name of the USB controller and version of the USB driver ( in case of the USB
connection)
• Error occurrence processing (the simpler the processing, the easier it is to determine the
cause.)
Also, we would appreciate it very much if you could kindly verify the following items prior to
receiving our maintenance service;
• Is the power turned on?
• Is the cable connected correctly?
• Is the correct image scanner driver selected?