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CHAPTER 4: Troubleshooting
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3 Secure the carrier into the slot (the latch on the base of the carrier engages a slot in the
enclosure). Continue to push firmly until the handle fully engages. You should hear a click
when the latch engages and holds the handle closed.
Dummy drive carrier module removal and replacement
Dummy drive carrier modules are removed and replaced in the enclosure by pulling the dummy
module out of the enclosure or pushing it into place.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
Resource Service description NEW How to reach
Gateway
Customer Care
Talk to a Gateway Customer Care representative about a
non-tutorial technical support question.
877-485-1464 (US)(option #6)
800-846-3609 (Canada and Puerto
Rico)
605-232-2191
(all other countries)
Sales,
accounting, and
warranty
Get information about available systems, pricing, orders,
billing statements, warranty service, or other non-technical
issues.
800-846-2000 (US)
888-888-2037 (Canada)