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Chapter 14: Restoring Software
www.gateway.com
Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.
Reinstalling device drivers
Device drivers are programs that control devices such as the computer display,
DVD/CD-RW drives, and modems. Drivers translate information between
computer devices and programs.
Drivers for your original notebook hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.
You should reinstall device drivers:
■ If directed to do so while troubleshooting
■ If you see a message indicating that there is a problem with a device driver
Important Before you try to fix a problem by reinstalling software from
your Gateway Restoration CDs, make sure that you have
tried these steps first:
■
Use the diagnostics and troubleshooting tools found in
Help and Support. For more information about
diagnostics and troubleshooting tools in Windows XP,
click Start, then click Help and Support.
Type the keyword troubleshooting in the Search box
, then click the arrow.
■
Run System Restore. For more information about
System Restore in Windows XP, click Start, then click
Help and Support.
Type the keyword System Restore in the Search box
, then click the arrow.
■
See the Troubleshooting chapter of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.