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Chapter 16: Troubleshooting
www.gateway.com
4 Click the Modem tab, then adjust the Speaker volume control.
5 Click OK twice to close the Phone and Modem Options dialog box.
Mouse
The external mouse does not work
■ Make sure that the mouse cable is plugged in correctly.
■ Shut down and restart your notebook.
■ Remove all extension cables and switch boxes.
■ Try a mouse you know is working to make sure that the mouse port works.
The external mouse works erratically
■ Clean the mouse. For more information, see “Cleaning the mouse” on
page 216.
■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or
network administrator for help.
Operating system
The program I am working in has stopped responding but the cursor
moves and other programs work
■ The program has crashed. Press CTRL+ALT+DEL to open the Task Manager
and close the non-responsive program.
Help and
Support
For more information about network troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the
Search box , then click the arrow.