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Troubleshooting
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Interface/Ports
The notebook does not recognize the PC Card
■ The card is incorrectly inserted. Eject the card and re-insert it with the label
side up. For more information, see “Adding and removing a PC Card” on
page 230.
The notebook does not recognize a USB or 1394 peripheral device
■ The peripheral device is not connected to the notebook correctly. Check
the connection cable, and be sure it is inserted in the correct port on the
notebook and the peripheral device.
■ The correct driver is not built into Windows XP. Use the device’s
installation CD or check the manufacturer’s Web site for the correct driver.
Internet
You cannot connect to the Internet
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 5 to make sure that the
connections have been made correctly.
■ Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■ If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■ Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem. For more
information, see “Modem (dial-up)” on page 256.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
Search box , then click the arrow.