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Chapter 16: Troubleshooting
www.gateway.com
Power
Your notebook is not working on AC power
■ Make sure that your AC power adapter is connected correctly to your
notebook. For more information, see “Connecting the AC adapter” on
page 18.
■ If your notebook is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on.
■ Make sure that the AC power adapter cables are free from cuts or damage.
Replace any damaged cables.
Your notebook is not working on battery power
■ Make sure that the battery is installed correctly. For more information, see
“Changing batteries” on page 147.
■ Make sure that the battery is fully recharged. For more information, see
“Recharging the battery” on page 146.
The battery seems to run down very quickly
■ Peripheral devices and programs that make heavy use of the hard drive
drain the battery more quickly. Use AC power whenever possible, and
readjust the
Power Properties to Max Battery when AC power is unavailable.
For more information, see “Changing power settings” on page 152.
■ The battery is weakening or defective. All batteries run down in time, but
if a new battery appears to be defective, contact Gateway about replacing it.
The notebook will not turn on
■ The Power button has not been fully engaged. Press and hold the Power
button for at least a half-second, but no more than three seconds.
■ The battery is fully discharged but AC power is not connected. Connect
the AC adapter to power the notebook and charge the battery.
The notebook turns on and the hard drive status indicator flashes, but
nothing appears on the display
■ Display brightness is set too low.