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150 Chapter3
Troubleshooting Your Personal Workstation
If Your Personal Workstation Has a Software Problem
If Your Personal Workstation Has a Software
Problem
If You Have Forgotten Your Password
❒ If you forget the User Password and the Administrator password is set
and known:
1. Switch off the Personal Workstation.
2. Restart the Personal Workstation.
3. Wait for the message F2 Setup.
4. Press F2 to start Setup.
5. Type the Administrator password to enter Setup.
6. Select Security, the User Password submenu, and set a new User
password.
7. Press F3 to save the new User password and exit Setup.
❒ If you forget both the User password and the Administrator password:
1. Switch off the Personal Workstation and remove the computer’s cover
(refer to the section “Removing and Replacing the Left-Side and Front
Panels” in the chapter “Opening Your Personal Workstation and Installing
Accessories”).
2. Set switch 7 (PSWRD) on the system board switch block to ON
(DOWN). For more information, call your local HP Support
Representative.
3. Replace the Personal Workstation’s cover and switch on the
Personal Workstation. Allow it to complete its start-up routine. Then
you should receive this message “Password Clear.”
4. Switch off the Personal Workstation and remove the cover.
5. Reset switch 7 (PSWRD) to OFF (UP).
6. Replace the computer’s cover (refer to the section “Replacing the
Left-Side Panel” in the chapter “Opening Your Personal Workstation and
Installing Accessories”).