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Chapter 4 177
Hewlett-Packard Support and Information Services
Summary
Technical
Phone
support
Basic
assistance for
Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
First year. Business
hours.
No
charge.
At time of
purchase.
HP.
Lifeline
phone
support
Basic
assistance for
Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
After first
year.
Business
hours.
Per- call
fee,
no time
limit.
Anytime
after first
year.
HP.
HP Network
Phone-in
support
Advanced
remote
technical
support for
multivendor
networked
environments.
Annual
contract.
Business
hours:
24-hour/
7-day
service
also
available.
Annual
fee, or
minimum
fee per
incident.
Anytime. HP
Authorized
reseller.
Service
Contracts
Technical
Support.
Customer
defined.
As
required.
Annual
fee, or fee
per
incident.
Anytime. Reseller
Service Covers Period
covered
Response
time
Fee When
available
Purchase
from