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self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
“
Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
•
Solution 3: Make sure you are using genuine HP print cartridges
•
Solution 4: Check the print catridges
•
Solution 5: Replace the print cartridge
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“
Print using Maximum dpi” on page 23
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
Print quality troubleshooting 61
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