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Solution 1: Incorrect type of paper is loaded in the input tray
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective print cartridge.
To find support and warranty information, go to the HP Web site at
www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: Incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective tape is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause: Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
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