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Cause: The original was placed incorrectly on the glass.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
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Text format is incorrect
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Text is incorrect or missing
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the software to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Scan troubleshooting 85
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