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Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridges incorrectly installed
•
Non-HP cartridges installed
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Print cartridge is missing, incorrectly installed, or not intended for your product
•
Printing in ink-backup mode
•
Print cartridges missing or not detected
•
Incompatible print cartridges
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Print cartridge is not intended for use in this product
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Print cartridges in wrong slot
•
Print cartridge problem
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Previously used genuine HP cartridge installed
•
Original HP ink has been depleted
•
General printer error
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
For HP product return and recycling information, visit us at:
www.hp.com/recycle.
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.
Need alignment or alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Incorrect type of paper is loaded in the input tray
•
Solution 2: Make sure the protective tape is removed from the print cartridges
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Solution 3: Check if print cartridges are fully inserted
•
Solution 4: Align newly installed print cartridges
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Solution 5: Print cartridge might be defective
Chapter 10
96 Solve a problem
Solve a problem