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4. Click the Device Services tab.
5. Click Clean the Print Cartridges.
6. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
7. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are three stages of cleaning. Each stage lasts from one to two minutes,
uses one sheet of paper, and uses an increasing amount of ink. After each stage,
review the quality of the printed page. You should only initiate the next phase of
cleaning if the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
For more information, see:
“
Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to:
www.hp.com/
support.
• Solution 1: Check the print settings
•
Solution 2: Use a higher quality image
•
Solution 3: Print the image in a smaller size
Chapter 10
68 Solve a problem
Solve a problem