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I received a message on the display about a paper jam or a blocked print head
assembly
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
“
Clear paper jams” on page 147
Cause: The print head assembly is blocked.
Solution: There might be some packing material inside the HP All-in-One. Turn the
HP All-in-One off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again. Follow the prompts on the display or the computer screen to
continue.
The wrong measurements are showing in menus on the display
Cause: You might have selected the incorrect country/region when setting up the
HP All-in-One. The country/region you select determines the paper sizes shown on
the display.
Solution: You can change the country/region settings from the Preferences menu.
For more information, see:
“
Set your language and country/region” on page 19
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Cause: The installation failed to run automatically.
Software installation troubleshooting 153
Troubleshooting