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Turn off the HP All-in-One......................................................................................................142
13 Shop for ink supplies...........................................................................................................143
14 Troubleshooting
Troubleshooting tips...............................................................................................................145
Communication problems over a USB connection...........................................................145
Information on ink cartridges and the print head..............................................................146
Information on paper........................................................................................................147
Clear paper jams..............................................................................................................147
Hardware setup troubleshooting.............................................................................................149
Software installation troubleshooting......................................................................................153
Uninstall and reinstall the software...................................................................................155
Network troubleshooting.........................................................................................................158
Wired network setup troubleshooting...............................................................................158
Wireless setup troubleshooting........................................................................................160
Print quality troubleshooting...................................................................................................164
Print troubleshooting...............................................................................................................172
Memory card and front USB port troubleshooting..................................................................179
Scan troubleshooting..............................................................................................................183
Copy troubleshooting..............................................................................................................186
Errors......................................................................................................................................190
Device messages.............................................................................................................190
File messages...................................................................................................................193
Supported file types for the HP All-in-One..................................................................194
General user messages...................................................................................................195
Paper messages...............................................................................................................199
Power and connection messages.....................................................................................201
Ink cartridge messages....................................................................................................203
15 HP warranty and support
Warranty.................................................................................................................................211
Ink cartridge warranty information..........................................................................................211
Support process.....................................................................................................................212
Before you call HP support.....................................................................................................212
HP support by phone..............................................................................................................213
Phone support period.......................................................................................................213
Placing a call....................................................................................................................213
After the phone support period.........................................................................................213
Additional warranty options....................................................................................................213
HP Quick Exchange Service (Japan).....................................................................................214
Call HP Korea customer support............................................................................................214
Prepare the HP All-in-One for shipment.................................................................................215
Secure the ink system......................................................................................................215
Remove the control panel faceplate.................................................................................215
Pack the HP All-in-One...........................................................................................................216
16 Technical information
Specifications.........................................................................................................................219
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