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HP support................................................................................................................................76
Obtain electronic support....................................................................................................77
HP support by phone..........................................................................................................77
Before you call..............................................................................................................77
Phone support period...................................................................................................78
Telephone support numbers.........................................................................................78
After the phone support period.....................................................................................80
General troubleshooting tips and resources.............................................................................80
Solve printer problems..............................................................................................................80
The printer shuts down unexpectedly.................................................................................81
The printer is making some unexpected noises.................................................................81
Alignment fails....................................................................................................................81
The printer is not responding (nothing prints).....................................................................81
The printer prints slowly......................................................................................................82
Blank or partial page printed...............................................................................................83
Something on the page is missing or incorrect...................................................................84
Placement of the text or graphics is wrong.........................................................................84
Print quality troubleshooting.....................................................................................................85
Solve paper-feed problems......................................................................................................92
Solve copy problems................................................................................................................93
No copy came out...............................................................................................................93
Copies are blank.................................................................................................................94
Documents are missing or faded........................................................................................94
Size is reduced...................................................................................................................94
Copy quality is poor ...........................................................................................................95
Copy defects are apparent.................................................................................................95
The printer prints half a page, then ejects the paper..........................................................96
Paper mismatch..................................................................................................................96
Solve scan problems................................................................................................................96
Scanner did nothing............................................................................................................96
Scan takes too long............................................................................................................97
Part of the document did not scan or text is missing..........................................................97
Text cannot be edited.........................................................................................................97
Error messages appear......................................................................................................98
Scanned image quality is poor...........................................................................................98
Scan defects are apparent...............................................................................................100
Solve fax problems.................................................................................................................100
The fax test failed.............................................................................................................101
Solve problems using Web Services and HP websites .........................................................114
Solve problems using Web Services................................................................................114
Solve problems using HP websites..................................................................................115
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