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Copy quality is poor
• Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. For more information, see
Media specifications.
◦ Use or make a carrier sheet to protect your originals.
• Check the printer
◦ The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information,
see
Maintain the printer.
◦ The automatic document feeder (ADF) might need cleaning. For more
information, see
Maintain the printer.
• Print a Print Quality Diagnostic Page and follow the instruction on the page to
resolve poor quality copy problems. For more information, see
Print quality
troubleshooting.
Copy defects are apparent
• Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). For more information, see
Media specifications.
• Too light or dark
Try adjusting the contrast and copy-quality settings.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. For more
information, see
Maintain the printer.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass
or lid backing. Try cleaning the printer. For more information, see
Maintain the
printer.
• Copy is slanted or skewed
If you are using the automatic document feeder (ADF), check the following:
◦ Make sure that the ADF input tray is not too full.
◦ Make sure that the ADF width adjusters are snug against the sides of the
media.
For more information, see
Load an original in the automatic document feeder
(ADF).
• Unclear text
◦ Try adjusting the contrast and copy-quality settings.
◦ The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see
Change copy settings.
• Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
Solve copy problems 95