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HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a day, seven
days a week. HP FIRST provides information on the following topics:
■ Product information
■ Troubleshooting instructions
■ Technical reviews and articles
■ Configuration information
To access HP FIRST, dial one of the following phone numbers:
Additional HP Support Services
In addition to the above services, you can purchase various HP telephone support
services which provide you expert HP technical assistance:
■ Network Phone-In Support provides you support at an hourly rate. In the U.S.,
call 1-800-790-5544. In other countries, please contact your local HP Response
Center to see if this service is available in your country.
■ HP SupportPack Comprehensive Network Support provides complete prob-
lem resolution for medium to large interconnected local and wide area
networks. Contact your HP Authorized Reseller or the nearest HP Sales and
Support Office for more information.
HP offers other hardware support services. Please contact your reseller for more
information.
Location Phone Number
U.S. and Canada Only Dial 1 (800) 333-1917 with your fax machine or touch-tone phone
and press 1.
Outside the U.S. and Canada Dial 1 (208) 344-4809 from your fax machine and press 9.
To receive a list of currently available documents, enter document number 19941. The information
you requested will be sent to you by return fax. For other countries, see http://www.hp.com/
cposupport/eschome.html.
CompuServe: Go hpsys
Lib 7.
Download j3178xx.exe
Network Phone-In
Support (hourly):
1-800-790-5544
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