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Phone Numbers, U.S. and Canada
Before you place a call to the Support Center, refer to
“Problem Determination Tips” on page 493.
U.S. Authorized Dealers or Servicers
U.S. Customers and Helpware Subscribers
Number Information
919-517-0001 Bulletin Board Service - PC Company
800-937-3737 IBM Business Partner Education
800-426-2472 IBM Customer Engineer Technical
Support
800-426-7763 IBM National Support Center
800-IBM-DEAL IBM PartnerLink Technical Support
303-924-4015 IBM Part Number ID and Look Up
800-237-5511 IBM Software Defect Support (CSDs)
800-327-5711 IBM Software Ordering (publications)
800-426-1484 IBM Supplies Technical Hotline
800-759-7483 IBM Warranty Claims Center
800-342-6672 OS/2 Replacement Diskettes (problems
during new system installation)
Number Information
919-517-0001 Bulletin Board Service - PC Company
800-426-8322 Customer Education Business Unit
800-999-0052 Customized Operational Services
407-982-6408 Developers Assistance (HW & SW)
800-964-8523 End User Support
800-772-2227 HelpCenter
*
, HelpLearn*, and
Customer Satisfaction Center
800-426-4238 HelpCenter* (TDD/ASCII)
800-742-2493 IBM Anti-Virus Services
800-447-4700 IBM Authorized Dealer Referrals
800-426-4238 IBM Customer Satisfaction Center
(TDD/ASCII)
800-426-2468 IBM Dealer Referral
(typewriters/printers)
800-426-2468 IBM Direct (supplies, education)
800-282-0226 IBM Field Television Network
800-426-3333 IBM Information Referral Service
800-IBM-SERV IBM Service
800-426-7282 IBM Technical Manuals
800-426-9402
(Ext. 150)
Multimedia Information Center
800-241-1620 Multimedia Support
800-742-2493 Multivendor Consulting
800-342-6672 OS/2 Information Line
800-237-5511 OS/2 Support Center
800-237-5511 OS/2 Support Line
*
Trademark of the IBM Corporation.
**
Trademark of the Prodigy Services Company.
494 IBM Mobile Systems HMM