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Chapter 9. Hardware Problem Determination
Problem Determination Using the Standalone or Online Diagnostics
Use this procedure to obtain a service request number (SRN) when you are able to
load the Standalone or Online Diagnostics. If you are unable to load the Standalone
or Online Diagnostics, go to “Problem Determination When Unable to Load
Diagnostics” on page 9-10. The service organization uses the SRN to determine
which field replaceable units (FRUs) are needed to restore the system to correct
operation.
Step 1. Considerations before Running This Procedure
Note: See the operator manual for your ASCII terminal to find the key sequences
you need to respond to the diagnostic programs.
The diagnostics can use a display connected to the video port or a ASCII
terminal attached to a serial port.
This procedure asks you to select the type of diagnostics you want to run. If you
need more information about the types, see “Standalone and Online Diagnostics
Operating Considerations” on page 6-1.
ISA adapters cannot be detected by the system. The ISA adapter Configuration
Service Aid allows the identification and configuration of ISA adapters for
Standalone Diagnostics. ISA adapters must be identified and configured before
they can be tested.
Go to “Step 2.”
Step 2
Are the Online Diagnostics installed on this system?
NO Go to “Step 15.”
YES Go to “Step 3.”
Chapter 9. Hardware Problem Determination 9-1