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Printer not Operating as Desired
Card is not Fed into the Printer
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Is the card load roller dirty?
"Clean the card load roller." (A page 36)
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Is the cleaning roller dirty?
"Clean the cleaning roller." (A page 35)
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Is the card thickness correctly adjusted?
"Check the adjusted card thickness." (A page 63)
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Are the cards adhered to one another?
When using new cards, set them after making sure that they are not
adhered to each other due to static.
Power does not Turn On
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Is the power switch turned off? (¡ position)
Turn on the power. (I position)
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Is the power cord disconnected?
Plug in the power cord properly.
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Is there electricity supply from the outlet?
Try connecting another electrical device to the outlet. If the device
works normally, then it could be due to malfunctioning of the printer.
Please consult our authorized dealers.
Printing does not Start or Stops Halfway
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Is the printer door open?
"Close the printer door properly, and reset the printer." (A page 22)
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Is the printer connected to a computer?
Connect the printer to a computer correctly using a USB/LAN cable.
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Is the length of the USB cable too long?
A USB cable with a length of not more than 2 m is recommended.
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Are cards set into the printer?
"Set the cards correctly." (A page 31)
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Is the ink ribbon installed?
"Install the ink ribbon correctly." (A page 32)
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Is the retransfer film installed?
"Install the retransfer film correctly." (A page 33)
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Is the driver for this printer selected?
Select the driver for this printer.
Before Sending Printer for Repair
Enter the symptoms into the troubleshooting sheet.
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Clicking the Print icon displays a PDF file.
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Print out the PDF file and enter accordingly.
Troubleshooting
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