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Troubleshooting
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Paper light
Light status Cause Action/solution
IMPORTANT:
The color cartridge may lock in place if there is a paper error. Do
not attempt to remove the color cartridge without first clearing the
paper error. Make sure the paper light is off before attempting to
remove the color cartridge.
Light is off The paper tray is properly installed
and has an ample supply of paper.
None required.
Light blinks
amber
There is a paper jam. Clear the jam (page 31), then press
.
Printing stopped during mid-print;
paper may be damaged or is
missing removable tabs (page 32).
Remove loose paper. Check the
paper supply. Reload with new
paper if necessary, then press .
Light glows
steady amber
The paper tray is empty. Load paper (page 6), then press .
The paper tray is not installed or is
improperly installed.
Remove the paper tray, check that
paper is properly loaded, and
re-install (page 7). Press to
resume printing.
Paper did not feed; removable
tabs may be missing or sheets may
be stuck together (page 30).
Check the paper supply. Reload
with new paper if necessary, then
press .
Feed roller may be dirty. Clean the feed roller (page 28).