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Troubleshooting
OPERATION GUIDE 8-5
Troubleshooting Table
Use this table to identify malfunction and perform the corrective action.
If problems persist, contact your dealer or the service agent.
Symptom Items to Check Corrective Action
Reference
Page
Unable to fax Is the modular cord connected
correctly?
Connect the modular cord
correctly.
—
Is the Send error displayed? Correct the error and try sending
again.
—
Have you set up password-based
transmission?
Disable password-based
transmission.
page 5-31
Have you specified the correct
line type for your telephone
service?
Check the telephone line setting. page 2-3
Unable to fax from
memory
Is the memory full? Try sending once again when
memory becomes available.
Otherwise, make memory
available as necessary and try
again.
page 3-18
page 5-20
page 5-22
Unable to fax using
encrypted
communication
Are you using the correct
encryption key?
Make sure the sender and
recipient are using matching
keys.
page 5-38
If the recipient must specify an
encrypted communication box,
has it been set up correctly?
Make sure the sender and
recipient are using matching
keys.
page 5-38
Unable to use
remote switching
Are you using a dial-pulse
telephone line?
Depending on your phone, you
may be able to use the buttons on
your phone to send tone signals.
Refer to your telephone user’s
manual.
—
Did you dial the correct remote
switching number?
Check the registered number.
(Default: 55)
page 5-5
I received a fax, but
it was not printed or
stored in memory.
Did you set up fax forwarding? If fax forwarding is on, contact the
recipient at the forwarding
address regarding the
documents.
page 5-24