Filter
Top Products
Troubleshooting
8-6 OPERATION GUIDE
Unable to receive
faxes
Is the modular cord connected
correctly?
Connect the modular cord
correctly.
—
Is the Send error displayed? Correct the error and ask the
sender to resend the fax.
—
Have you set up password-based
reception?
Disable password-based
reception.
page 5-31
Unable to receive
faxes in memory
Is the memory full? Try receiving faxes once again
when memory becomes
available. Otherwise, make
memory available as necessary
and try again.
page 3-18
page 5-20
page 5-22
Confirm the paper is loaded in the
paper cassette.
Operation
Guide of
the
printing
system
Unable to use
polling reception
Did the sender use the correct
procedure for polling
transmission?
Ask the sender to check their fax
machine.
—
Unable to fax using
subaddress-based
confidential
transmission
Does the other party’s fax
machine support the same
features for confidential fax using
subaddresses?
This communication mode cannot
be used unless the other fax
machine has compatible features.
Ask the other party to check their
fax machine.
—
Has the other party set up boxes
for sending and receiving
confidential faxes (subaddress
confidential boxes)?
Ask the other party to check their
fax machine.
—
Was the correct subaddress
entered?
If the setting is correct on the FAX
System, ask the other party to
check their fax machine.
—
If a subaddress and password
must be entered on the other
party’s fax machine, were the
correct settings entered?
If the setting is correct on the FAX
System, ask the other party to
check their fax machine.
—
Is the memory of the other party’s
fax machine full?
Ask the other party to check their
fax machine.
—
Unable to print
documents from a
subaddress box.
Were the correct subaddress and
password entered for the
confidential box?
Check the settings for the
subaddress box.
page 5-12
Symptom Items to Check Corrective Action
Reference
Page