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Action Yes No
Step 3
a Remove held jobs stored in the printer memory.
b Resend the print job.
Did the job print?
The problem is solved. Go to step 4.
Step 4
a Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b Resend the print job.
Did the job print?
The problem is solved. Go to step 5.
Step 5
a Check if the cable connections to the printer and print server are
secure. For more information, see the setup documentation that came
with the printer.
b Resend the print job.
Did the job print?
The problem is solved. Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Does the print speed increase?
The problem is solved. Go to step 2.
Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support.
Troubleshooting 199