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Action Yes No
Step 3
Replace the toner cartridge. For more information, see the instruction
sheet that came with the supply.
Can you receive faxes?
The problem is solved. Contact
customer
support.
Can receive but not send faxes
Action Yes No
Step 1
Check if the printer is in Fax mode.
From the printer control panel, press Fax to put the printer in fax
mode, and then resend the fax job.
Can you send faxes?
The problem is solved. Go to step 2.
Step 2
a Load the original document faceup, short edge first into the ADF tray
or facedown on the scanner glass in the upper left corner.
Notes:
• Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on when the paper is loaded
properly.
b Resend the fax job.
Can you send faxes?
The problem is solved. Go to step 3.
Step 3
a Check if the shortcut number is configured for the number that you
want to dial.
Note: As an alternative, you can dial the telephone number
manually.
b Resend the fax job.
Can you send faxes?
The problem is solved. Contact
customer
support.
Troubleshooting 227