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Print quality problems
Characters have jagged or uneven edges
Action Yes No
Step 1
a Print a font sample list to check if the fonts you are using are supported
by the printer.
1 From the printer control panel, navigate to:
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.
b Resend the print job.
Are you using fonts that are supported by the printer?
Go to step 2. Select a font that is
supported by the
printer.
Step 2
Check if the fonts installed on the computer are supported by the printer.
Are the fonts installed on the computer supported by the printer?
The problem is solved. Contact
customer
support.
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Troubleshooting 201