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Diagnostic Information 2-28
4059-XXX
Symptom Table - Output Expander
Service Checks
Note: Anytime the engine board is replaced, the Configuration ID
must be reset in NVRAM on the new engine board. Go to “Setting
Configuration ID” on page 3-20.
Review the following information before performing any service
checks.
• Paperfeed Problems (especially paper jams): Go to “Viewing
the Error Log” on page 3-8 and check the printer error log for
indications of repetitive entries that help to isolate a problem to
a particular area of the printer or option.
• Paperfeed Problems with error message: Use the “Sub Error
Codes For 9XX and 2XX Error Codes” on page 2-7 to help
diagnose the problem.
• Print Quality Problems: Go to “Print Quality Test Pages” on
page 3-23 and print a test page to help diagnose problems
before changing any settings or working on the printer.
• Use the resident diagnostics test provided to help isolate a
problem before taking the machine apart or removing any
options.
Symptom Action
Printer does not display Output
Bin Full
Go to the “Output Bin Sensor
Standard Tray Service Check” on
page 2-78.
Paper does not feed all the way
into the output tray.
Go to the “Toner Sensor Service
Check” on page 2-104.