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Toner rubs off the
paper easily when
you handle the
sheets.
• The Texture setting is wrong for
the type of paper or specialty
media you are using.
• The Weight setting is wrong for
the type of paper or specialty
media you are using.
• The fuser is worn or defective.
• Change Paper Texture from Normal to Smooth or
Rough.
• Change Paper Weight from Plain to CardStock (or
other appropriate weight).
• Replace the fuser.
Gray background
• The Toner Darkness setting is
too dark.
• The print cartridges are
defective.
• Select a different Toner Darkness setting from the
printer driver before sending the job to print.
• Replace the print cartridges.
Uneven print
density
• The print cartridges are
defective.
• The transfer roller is worn or
defective.
• The image transfer unit is worn
or defective.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Ghost Images
Toner level is low in the print
cartridges.
• Make sure the Paper Type setting is correct for
the paper or specialty media you are using.
• Replace the print cartridges.
Clipped images
(Some of the print is cut
off on the sides, top, or
bottom of the paper.)
Guides in the selected tray are set
for a different size paper than
what is loaded in the tray.
Move the guides in the tray to the proper positions
for the size loaded.
Incorrect margins
• Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.
• Auto size sensing is set to off,
but you loaded a different size
paper in a tray. For example,
you inserted A4 size paper into
the selected tray but did not set
the Paper Size to A4.
• Move the guides in the tray to the proper positions
for the size loaded.
• Set the Paper Size to A4.
Symptom Cause Solution
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