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Solving color quality problems
This section helps answer some basic color-related questions and describes how some of the features
provided in the Color Menu can be used to solve typical color problems.
Note: You should also read “Solving print quality problems” on page 142, which provides
solutions for common print quality problems, some of which may affect the color quality
of the printed output.
Frequently asked questions (FAQ) about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors
observed in nature. For example, red and green light can be combined to create yellow light. Televisions
and computer monitors create colors in this manner. RGB color is a method of describing colors by
indicating the amount of red, green, and blue light needed to reproduce a particular color.
What is CMYK color?
Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large
range of colors observed in nature. For example, cyan and yellow can be combined to create green.
Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a
method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to
reproduce a particular color.
Skewed print
(Print is inappropriately
slanted.)
Guides in the selected tray are not
in the correct position for the
paper size loaded in the tray.
Move the guides in the tray to the proper positions
for the size loaded.
Blank pages
• An incorrect media type is
loaded in the tray being printed
from or the Paper Type setting
does not match the type of
media loaded in the tray.
• The print cartridges are
defective or empty.
• The transfer roller is defective.
• The image transfer unit is
defective.
• Load the correct type media for your print job or
make sure the Paper Type setting is correct for
the paper or specialty media you are using.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Solid color pages
• The print cartridges are
defective.
• Your printer requires servicing.
• Replace the print cartridges.
• Call for service.
The paper curls
badly once it prints
and exits to a bin.
The Texture setting is wrong for
the type of paper or specialty
media you are using.
Change Paper Texture from Rough to Normal or
Smooth.
Symptom Cause Solution