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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
7Hospitality Services Overview
Messaging Services
Hospitality is a message waiting lamp on a guest’s telephone, where the lamp has
been turned on by the Lucent I
NTUITY Lodging messaging system, by the PMS, or
by the console attendant. When written messages are taken at the front desk, they
can be left in the guest’s voice mailbox. This makes sure that when the guests call
in to retrieve their messages, they get all their messages with one telephone call.
When guests retrieve all of their messages, the voice messaging system turns their
message waiting lamp off. The Lucent I
NTUITY Lodging system greetings (such as
the prompts heard when guests retrieve their messages) are available in a number
of languages. You can use one language as the default but specify other languages
as required by your guests.
NOTE:
To provide guest FAX messaging services, you must provide a separate
telephone number to receive these messages.
If your switch is not equipped with voice messaging, the front desk personnel can
take messages manually and turn on the guest’s message waiting lamp. When the
guests call the front desk and get their messages, the front desk personnel can
manually turn off the guest’s message waiting lamp.
Flexibility
In hotels with meeting facilities where there is an occasional need for telephone
service in the meeting rooms, there is the Terminal Translation Initialization (TTI)
feature. With TTI, ports are translated as “administered, but inactive.” When the
port needs to be activated, a hotel communications staff member plugs a telephone
into the desired jack. He or she enters a feature access code, a security password,
and an extension number. The telephone now is available for that room. When the
telephone is to be removed, the removal code is entered, followed by the password
and the extension number. This arrangement requires that the hotel has a port from
the switch wired to every possible jack in the meeting rooms, which can have
up-front costs but will provide a good level of customer service. One way to limit
the cost is to provide a limited number of ports to the meeting room area. A patch
panel would allow hotel staff to wire extensions to specific jacks on a flexible
basis. You still can serve several jacks with a limited number of ports.