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Hospitality Operations
1About This Document
GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
About This Document
This document contains the procedures for using the hospitality features of the
GuestWorks
®
and DEFINITY
®
Enterprise Communications Server (ECS) family
of products. These services include a group of switch-based features that support
the lodging and health industries. Hotels, motels, and hospitals use these features
to improve their property management and to provide assistance to their
employees and clients.
Purpose
Each procedure in this document is intended for one of the following groups of
users:
■ Guests (or patients)
■ Attendants and front desk personnel
■ Housekeeping staff members
The hospitality services are assembled into this document for the system
managers, attendants, and front desk personnel who use the services and explain
the procedures to guests and housekeeping staff. Guests and housekeeping staff
will have access to simplified instructions for the specific procedures they use.
NOTE:
This document does not address basic telephone or attendant console
operation.
Attendants and front desk personnel should receive specific training in hospitality
operations.