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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
5Hospitality Services Overview
Hospitality Services Overview
Keeping guests satisfied is the key to a successful lodging establishment, and
providing full guest services through up-to-date communication enhances guest
satisfaction. DEFINITY ECS and GuestWorks
offers the lodging operator the
most advanced hospitality communications package currently available. The
package was designed to assist lodging management with sales, housekeeping,
and guest services with a minimum of assistance from the property’s
communications staff.
The switch provides a digital telephony base for the property where Lucent
Technologies’ I
NTUITY™ Lodging Voice Messaging, Lucent INTUITY Lodging Call
Accounting, and enhanced guest services are integrated with the switch. The
hospitality package provides the custom hospitality features with or without a
Property Management System (PMS) or a call accounting system.
Telephone Support
The switch supports two types of telephones: multiappearance and single-line.
Single-line telephones allow a user to handle two simultaneous calls: one active
and one on hold. Some single-line sets have a data/FAX jack on the set to allow
business people to keep in touch with their office.
Multiappearance telephones are equipped with multiple buttons that can be used
for call appearances or features. Multiappearance telephones can also be equipped
with a digital display. Depending on the type of call and the feature being used,
the display will show who is calling, the time of day, the length of a call, and the
trunk group currently in use. The Model 6408D+, 6424D+, 8403, 8410, and 8434
are recommended for office staff use. The Model 6408D+, 6424D+, 8410D,
and 8434 have digital displays and access to additional features by using special
softkey buttons.
Guest Services
The switch provides automatic wakeup for guest rooms where guests can request
their own wakeup call. The request process can use the Speech Synthesizer circuit
pack to prompt the guest through the request. The wakeup call can be as simple as
a silent wakeup call, or a custom sales message in the native language of the guest,
tailored to the time of day and day of the week.
NOTE:
In this document where native language is discussed, it should be
understood that the switch can deliver the different languages when the
messages are recorded into the Announcement circuit pack. It is the
customer’s responsibility to record the messages.