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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
23Front Desk Operations
Check-Out
When a guest checks out, the room’s status changes to vacant and the room’s
telephone controlled restriction changes to Outward Restriction. Outward
restriction prevents unauthorized users in the room from making outgoing calls.
Check-out also cancels any Wakeup and Do Not Disturb requests and turns off the
room telephone’s message waiting lamp.
To check a guest out of the hotel, perform the following:
1. Press the
CHECK OUT button.
■ The Check Out lamp goes on.
■ The following displays:
2. Enter the room number followed by the
# button.
■ One of the following displays:
This indicates that there are unopened messages for the guest. Access those
messages and give them to the guest before they leave.
This indicates that there are no messages for the guest.
This indicates that you entered the wrong extension. Press the
CHECK OUT
button to start over.
This indicates that check-out has already been done for this room.
This indicates that something failed with the check-out procedure. Press
the
CHECK OUT button to start over.
■ The console returns to the normal operating mode.
CHECK OUT - Ext:
CHECK OUT COMPLETE: MESSAGE LAMP ON
CHECK OUT COMPLETE: MESSAGE LAMP OFF
INVALID EXTENSION - TRY AGAIN
CHECK OUT: ROOM ALREADY VACANT
CHECK OUT FAILED